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News from your Leading Autodesk Systems Integrator

Recently, we've begun to see this issue pop up more and more.  We've seen it in AutoCAD based products. While running the software you receive a dialog box titled, "Exception in mc3.dll / mc3d.dll ARX Command" and has an unhandled exception similar to, " Unhandled Exception C0000005 (Access Violation Reading 0x0000) at address F99260F4h":     When you click the "OK" button you then receive a fatal error similar to, " FATAL ERROR:  Unhandled Access Violation Reading 0x0000) Exception at F99260F4h:   The fix for this is as follow: Navigate to Help > Desktop Analytics (or type in DesktopAnalytics at the command line) Deselect the "Yes, I would like to contribute to this program" option:   Click OK. Navigate to Help > Customer Involvement Program (or type in CustomerInvolvementProgram at the command line): Select "No, I do not want to join the program at this time":   Click OK. Restart AutoCAD Another option is to. . ...

I'm proud to announce that my good friend and long time client, Andy Carter, Pricipal Civil Engineer at CivilE,  along with his team here in Austin, TX, have won the Excellence in Infrastrure Award for Small Projects. Utilizing the power Autodesk Infraworks 360, Autodesk Civil 3D, and Autodesk 3ds Max Design, CivilE provided civil engineering and site visualization services to better convey the project to the client prior to any ground breaking.  Their understanding of the BIM workflow and use of the software within the Infrastructure Design Suite was the secret weapon CivilE used to win this project from bigger engineering firms.  Take a look at this short video that better explain how they accomplished developing an 18-acre site with grade changes of more than 80 feet and more than 1,300 trees of various species. CivilE, a 5-person civil engineering firm, proves that Autodesk's tools can empower small firms to create compelling visualizations even under the constraints of the budget of a small project.  Take a look at this short video for the final product: Congratulations to the entire team at CivilE!

After you have successfully installed your AutoCAD 2016 products. You launch the software for the first time and get a Migrate Custom Settings dialog asking if you would like migrate you custom settings from the previous version. In the past we recommended against this due to issues from previous versions. But I have also successfully migrated clients custom settings in the past as well. Recently, I found a post on the Autodesk website and it discussed how best to handle migration and how it was intended to be used. When and when not to migrate from one version to another. This caught my attention and if you are considering migrating this is a must read. Migrating between computers:  You cannot use this utility to migrate between computers. No files are exported or saved that you can move to another system. To migrate settings between computers, try the following methods: Migrating from old to new computers: see link Migrating settings for newer programs that cannot be used on an older computer system: see link

I don't usually just post links to other blogs - it makes me feel like a copycat or something, but this tip from Steve Stafford's Revit OpEd blog is definitely link-worthy. He describes how to use filters and creative renaming of grid and level types to easily suppress linked level and grid markers in any view.

Dim reference to a scene from "The Jerk" - my brain ain't wired quite right sometimes, I think... Regardless, you can download the new and improved Worksharing Monitor for Revit 2016 here: A couple of notes: This only works for workshared projects - hence the name "Worksharing Monitor" - clever, no? If your project is in the A360 Collaboration for Revit Cloud, this does not replace the Communicator.

Autodesk 3ds Max 2016 Extension 1 Release Date: 2015-08-11 Extension 1 for Autodesk® 3ds Max® 2016 software offers added animation capabilities for Max Creation Graph (MCG), a new Creative Market shopping experience for 3D content, Geodesic Voxel Skinning and a new high end 3D text tool. On top of all this, for the first time ever 3ds Max will directly link to a powerful gaming engine, Autodesk's newly launched Stingray engine. This unprecedented level of interoperability between 3ds Max and the Stingray engine allows you to quickly see all of your 3D work and scenes in the context of the real-time 3D environment. To get the extensions, go to your Autodesk Account and sign in. Click on Product Enhancements and it should be the first in the list. The extension also came up in my Autodesk Application Manager    

Note that this blog was written on August 4, 2015.  The information below holds true until Autodesk states otherwise.  I know most of you Windows 7 (or Windows 8) users are now getting the notifications to upgrade to your free version of Windows 10.  Aside from the Windows 10 bugs that I'm reading about online (and all new releases of operating systems have bugs) there is a more important reason to not upgrade just yet.  From Autodesk: "Windows 10 is not yet an officially supported operating system across the Autodesk product line. Autodesk intends to support many of our key products on Windows 10 and will add products to the list of products supported on Windows 10 as updates and future versions are released. Product Support will provide their best effort to assist customers who have issues with current Autodesk products running on Windows 10. "  And remember, unless otherwise indicated by Autodesk, the odds are that the only Autodesk products that will be supported on Windows 10 will be the current version (2016) plus three versions back (2013, 2014, 2015) should Autodesk happen to ...

If you're running the Autodesk Application Manager then today you may have noticed that Service Pack 1 for Civil 3D has been released. If you're not using the Autodesk Application Manager I highly encourage you to do so.  As of right  now, I could not find a link on the Autodesk website for the service pack.  So far it has only been released via the application manager.  As soon as there is a live link released I'll update this post with it. Prior to the release of the service pack there were some ugly issues with structures in a pipe network not appearing correctly.  I just checked and it appears to have been resolved. Remember, if you installed the service pack beta edition, you must first uninstall that one prior to installing this one. As always, test and verify in your environment prior rolling out any newer software and uninstalling all your older software.   Update (8/4/2015):  Here is the link to Civil 3D 2016, Service Pack 1

Ever wonder if the (hopefully) momentary glitch you just experienced uploading a file to Glue or working in Fusion360 is something on your end or not? While Autodesk's cloud-based services have gotten MUCH more reliable than in the past, and outages are rare, they do still sometimes occur. Autodesk has a new monitoring device that can help you ascertain the status of "pay-for" cloud services such as BIM 360 Glue and Field, A360 Collaboration for Revit, etc. It will also give you advance notice of any planned downtimes. You can find it here: And right now, thankfully, it looks like everything is in the green :-).

Issue:  You're the contract manager or software coordinator for your company.  You need to add/remove a user for software and services from the Autodesk Account.  How do you do that? Solution:  This can all be done in the management section of the Autodesk Accounts site.  Autodesk released steps required to perform this task in their Adding or Removing Users in User Management document.  This link will walk you through the steps on how to. . . How to Access User Managemet in Autodesk Accounts How to add users (both single and multiple) How to remove users In that link you will also find a 2 minute video tutorial to better assist you.    

Check for the latest updates in your Application Manager. Here are some of the lastest updates available. Revit 2015 UR9 and Revit 2016 SP2 AutoCAD 2016 Hotfix 2

Click here for the Autodesk Tech doc: A360 Collaboration for Revit 2015 update 6 Prior to installing Autodesk A360 Collaboration v6 for Revit 2015 add-on, please verify that you have already installed either Autodesk Revit 2015 UR3 (Build: 20140606_1530) or later Update Release Autodesk Revit 2015 R2 (Build: 20140905_0730) or later Update Release Autodesk Revit Update Release 9 is required to use Autodesk A360 Collaboration v6 for Revit 2015. The Autodesk A360 Collaboration v6 for Revit 2015 install will apply Autodesk Revit Update Release 9 if it is not already installed.

Have you ever had a License Error when launching your Autodesk Network software? Most of the time you will get an error code that can be looked up. Autodesk posted this tech doc, on how to get more information from the error codes. Increasing verbosity of FLEXlm errors  

No matter how robust Autodesk makes their software there seems to always be someone who, "wishes the software would just (fill in the blank)."   I occasionally get a call from a client who says to me that they love the software, but it's just missing one minor thing that they need it to do. Well, did you know that you do have a voice in the matter of what gets updated to current releases and added in new ones?  It's been in front of you the entire time too.  From the start page of the software you will find in the upper right-hand corner the "Connect" section.  In this section you'll see a button titled "Send Feedback".  I'm sure you've seen it:   If you click on the "Send Feedback" button you'll be routed to the official Autodesk wishlist page.  In this section you can tell Autodesk what it is that you'd like to see in upcoming releases.  The more the hits on the same topic, the better the chances for the addition.  Of course, be realistic about this.  No, the ...

Have you ever had so many xrefs in a drawing that the xref layers made it tough to navigate and find a specific layer in the Layer Properties Manager?  I know I have.  There is a way to "trick" the Layer Properties Manager to show you all the layers in your drawing minus the xref layers.  Here's how: 1. Open the Layer Properties Manager. 2. Click the New Properties Filter icon. 3. In the Layer Filter Properties dialog box, enter a filter name. For example, NoXrefs. 4. Under the Filter Definition section, enter ~*|* in the Name field and click OK. In the Layer Properties Manager dialog box, the newly created filter will be set as the current view and only the current drawing layers will be displayed. Another option is to first attach your xrefs then use the "invert filter" to only display layers that are not related to xrefs.  To do this you simply launch the Layer Properties Manager and select the Xref filter and then toggle on the "invert filter" option. The above method is great for versions prior to 2016.  In AutoCAD 2016, after you add an ...

A short video explaining how it's done:

Enceptia (formerly D|C|CADD) was founded over 26 years ago with our primary purpose being to “help companies harness the power of design technology to win new business and increase profitability”. I have been with Enceptia for a couple of years now but I am still one of our most recent hires.  When I started, we were called D|C|CADD, we did not host many live or online events, we did not offer & support Advanced MEP products, we did not blog, we did not offer IT services, we did not write courseware, we did not offer hand-held scanners, we did not offer Bluebeam™, ClearEdge3d™ or iConstruct™ software.  Heck, we didn’t even have a YouTube channel. Wow!  A lot has changed; D|C|CADD is now Enceptia. A lot of people asked “Why the name change?”  Mostly because we wanted to get “CAD” out of the name and convey that we have grown beyond good old AutoCAD.  There was no change in ownership.  We are still your source for Autodesk products, training and support.  We still have offices in San Antonio, Dallas/Ft. Worth and Austin.  We ...

Worksharing display was added to Revit a few releases ago, but it still seems to be rather under-used. Which is a shame, really - it's easy to use, and when set up properly can give users quite a bit more insight as to what's going on in a Workshared project. The controls for Worksharing Display are found in the View Control Bar at the bottom of every Revit graphical view: From this menu, you can set the display mode for the current view and turn Worksharing Display off. You can also modify the Display Settings:   Note that you can configure the view to show the checkout status of objects (objects that you own and objects that others are editing will be displayed with different colors), owners (who, specifically has each object - again by color), model updates (what objects have been modified and saved back to the Central File or deleted since you last synchronized your own model), and finally each specific Workset can be displayed with its own color. There are two modes I find particularly useful. The first, Checkout Status is shown ...

Today I decided it was a good day to try to start learning something new. Simulation is getting to be a bigger and bigger deal with Building Information Models. I downloaded and installed Autodesk CFD 2016 from our subscription site, and our IT Director got a license file and added it to our existing license file on the server. Upon launching CFD I got this lovely message: Yes, Virginia - it happens to us, too... The first step whenever you have an issue with a network license is to make sure the license manager is actually issuing the license. And it was. I then made sure I had actually downloaded and installed the correct CFD product (there's only about a bazillion of them). I had. I'm running a bunch of other software off of that same license server, but I borrow the licenses so I can be disconnected from the network and still work. As a test, I returned one of the licenses, then launched the product for which I had returned the license. I was able to get a license with ...

Have you ever had the need to copy an object several times in one drawing?  Have you ever had to copy the same object several times, but need to keep it in line and spaced evenly?  Well, then you're the perfect candidate for this AutoCAD tip.   Everyone reading this should already be familiar with the infamous AutoCAD COPY command.  Most of us just use the command and take the command for granted.  But if you read the command line closely you'll see a little gem waiting there for you to use.  So I'll let you know where the gem is in this sequence of events. . . Begin the COPY command Select the object to be copied Pick your base point NOW STOP RIGHT HERE AND READ THE COMMAND LINE.  There is an ARRAY option embedded within the COPY command: Click the Array option Begin to lay out your objects as needed To see the command in action I've put together this short video (no audio): [video width="854" height="458" mp4=""][/video]

Have you ever created a surface from feature lines and at some point in time you may have had the need to remove one or two?  I know most of you have and I know the pain that you've been facing.  Most people just give up and delete the surface and recreate it again without the feature lines. Well, my buddy, Tom Richardson is back at it with a great solution. Use the LIST command and list the feature line that you want to remove. Note the Breakline set # and the Item # in the group. Example: for Breakline set2: 4, the set # is 2 and the item # is 4. On the prospector tab, expand Surfaces > Surface Name > Definition > Breaklines branch. Select the Breakline set noted from Step 1. In this example it's Breakline set2. In the Item View of Prospector tab, select the breakline with the item # from Step 1. In this example it's Item # 4. You may need to make the Description column wider to read the item numbers. Right click the breakline you want to delete ...

You should know by now that the Autodesk Subscription Center has been retired and replaced with Autodesk Accounts.  You should also know that if you’re permissions are not set up and granted properly then you may not have access to install products or submit an online support request. Not to fear.  Autodesk has put together a really simple guide to follow to help contract managers and software coordinators grant permissions to users.  Along with the technical guide they created they also provided a video.  You can find both here: Setting User Permission for Products, Services & Support

Scenario:  You've installed your "latest and greatest" software and the Autodesk Application Manager informs you that there are updates ready to install.  You proceed to install the updates only to have them halt at a "Pending Installation" notice. Cause: This is caused by having a space in the username of your Windows Account. Solution:  Login as an admin that doesn't have a space in the name and run the updates. This issue is explained in detail in this Autodesk technical document: Application Manager stops at Pending Installation

The QTO Manager and Takeoff tool in Civil 3D are two tools within Civil 3D proved to be more exciting in theory than it has been in fact.  The biggest complaint about the tools is the fact that you cannot edit the pay items and have them automatically update the same items in the Excel CSV file.  This has forced some users to just bypass the tools and continue using older methods for calculating pay items. My friend, Marco Garza, has devised a way to work around this issue.  He wrote this and, with his permission, I'm passing this along to you. . . After doing some research into this subject I’ve found that Civil 3D has some flaws in the QTO Manager due to the fact that the “Pay Item ID” values don’t update automatically once modified in the pay item list “CSV” file. In addition, the drawing objects that had the outdated Pay Item ID’s attached to them will no longer be calculated with the quantity “Takeoff” command. This requires having to reattach the new Pay Item ID to ...

Have you ever had a long polyline with many segments and you needed to get rid of just one segment?   I know you have.  I also know what you probably did to accomplish this. You probably exploded the polyline, deleted the segment, and rejoined the remaining segments. Next time try using the the CTRL button to select the segments you wish to delete.  Watch this short video to see it in action.  There is no audio, but in the video I have a polyline and use the CTRL key to select individual segments to delete.  Then I use the ERASE command and use the CTRL key to individually select the segments I want to delete. PS - this little tip also useful with the MOVE and ROTATE command.  Give it a try. The results are quite interesting. I give credit to my good friend, Tom Richardson, for finding this and sharing it with me. [video width="1280" height="720" mp4=""][/video]