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News on the latest in design, manufacturing, fabrication, construction, and engineering technology.


You're attempting to download your Autodesk software but you keep getting errors or it keeps backing out of the download. The odds are you're probably downloading your software via the "Download Now" or "Install Now" method.   There are three methods to download your software and they can all be read about in depth in Autodesk’s Download Methods for Autodesk Account document. The three methods are Install Now Download Now Browser Download I recommend the browser download method since we’ve come to find it the most reliable. It’s the longest method, but it is the most reliable. For information on how to use the browser download method I recommend you read Autodesk’s Using the Browser Download Method for Autodesk Account document. There is also a fourth option that is rarely discussed . . . the Autodesk Virtual Agent . If you don’t have access your Autodesk Account, then you can use the Autodesk Virtual Agent to download your software. To ...

We recently had a pickle of a support issue that I felt needed to be shared with everyone.  Upon the time Autodesk announced that they were no longer going to be selling perpetual licenses we had many people run out and purchase some for future use.  We had a company purchase several licenses of AutoCAD for Mac.  Recently, they decided to install the software on a system, but they wanted to know if it was possible to install it on a PC instead.  According to this document, Windows and Mac Cross-Platform Licensing for AutoCAD, it’s possible: The problem we had was that we attempted several installs using the correct serial number and the product key for the PC.  It appeared as though the software was treating the activation as a term license though and wanted the user to login.  But that was not correct.  It should have worked.  Well, after some back and forth with Autodesk and our support team we were at our wits end.  Then someone decided to just attempt to install it on the PC with the ...

At times it can be difficult to know if your computer is capable of running a particular Autodesk software product, even when presented with the published prerequisites. The Autodesk Prerequisite Checker analyzes the hardware and software environment of your computer and provides an output to let you know if you will be able to install and run a particular Autodesk product, or if you might run into difficulty.  Read more about it here:   Using the Autodesk Prerequisite Checker

One of my capacities (along with all of our technical specialists) here at Applied Software, is to help our clients with technical support for their Autodesk Software.  One of the most frequent issues we help to solve are installation errors.  With the myriad of OS and other software installs and configurations, coupled with the different approaches of security by IT departments and contractors, the installation support topics are widely varied, and can be very unique.  One of the more time consuming tasks is tracking down the root causes through the manual analyzing of the installation log files. In a recent case, I discovered a new tool distributed by Autodesk, which is purpose built to automatically analyze installation log files in 30 seconds or less, and provide a suggested solution.  How awesome!  This tool can be used by those of you who like to take on the challenge of solving these errors yourselves, or you may be asked to run the analysis and provide the results to one of our technical specialists.  In either case, I've provided the link below to ...

You've downloaded your latest Autodesk software.  You're ready to install it.  You proceed through the install pages. You input your serial number, but then you realize you don't have the product key.  There are several locations you can find your product key.   It was, more than likely, in the e-mail you received from Autodesk informing you that your software is ready for download. If you are the contract manager or software coordinator for your account then you can login to your Autodesk Account and view the number there.    Autodesk also assembled these nice lists for you should you not have access to the other two: 2016 Product Keys 2017 Product Keys

Are you having trouble accessing your Autodesk account?  Can you not add or remove a user to your Autodesk account?  Can you not grant a user access to specific products in your Autodesk account?   Of course, we here at Applied Software enjoy assisting you with all that we can, but there are some instances where even we just need to go to Autodesk directly.  This is one.  We don't have access to your Autodesk account and, therefore, we cannot get in there to adjust any settings.  Your best option would be to contact them directly.  There are two ways to contact an Autodesk agent...either by chat or by e-mail.    Use this link to make contact:  Autodesk Contact 

Autodesk recently released an update that has some really exciting features, however, the update is strictly for subscription-only users.  Well, this means that I cannot even provide you a link (because one does not exist) to this update.  So how do you get it?  You can only find it in the Autodesk Desktop App.  It is titled, "AutoCAD 2017.1 English Update 64-bit."   Some of the new features that I find most exciting are. . . You can now import a PDF file that contains SHX geometry.  Several popular SHX fonts are supported.  The performance and reliability of 3DORBIT are improved for rendered visual styles, especially for models with a large number of small blocks containing edges and facets. To see a full list of what has been updated you can read the ReadMe file here:  Autodesk AutoCAD 2017.1 and AutoCAD LT 2017.1 Update Readme

Your company just upgraded their server and needs to move the Autodesk License Manger and the license file to it.  It’s a simple process. . . Your old license file will be useless on the new server.  This is because the older license file is “married” to the Mac address and ID of the old server. So you’ll need to obtain a new license file for your new server.  To do so, Autodesk put together this real simple step by step process on how to request a license file: Requesting a New Network License File.  You'll just need the server Mac address and ID and the serial numbers of the software you’ll be activating.   You’ll need to install the Autodesk License Manger (LM Tools) on the new server and configure it to read the new license file.   You could install the license manger from your install media or you can download it from here: Autodesk Network License Manager for Windows.    ...

So where do you go to find your software, serial numbers, and product keys? The answer is simple . . . in your Autodesk Account. If you are the contract manager or software coordinator for you company you will find it all there. Once you are in your Autodesk Account, you can easily find your serial number for you respective software by clicking on the software chevron and exposing the numbers:     For more information on this Autodesk had created a technical document titled Finding Your Serial Number and Product Key in your Autodesk Account. Now that you know where to find your serial numbers and product keys, where is your software? Remember, since Autodesk provides all their software via download methods you are no longer going to be receiving the install media in the mail because the requests for media are no longer free. There are three methods to download your software and they can all be read about in depth in Autodesk’s Download Methods for Autodesk Account document. The three methods are ...

You have purchased desktop subscription for your software or someone in your company has purchased desktop subscription for you.  There are three scenarios a that can take place here and you need to be aware of how to manage them. Purchaser is also the user - When you buy Desktop Subscription software for personal use, you enter your personal Autodesk Account information during purchase. You are assigned as the Contract Manager and a Named User with permissions to download, install, and activate your software. Your software is available for download from your Autodesk Account when you receive the fulfillment email message from the Autodesk Store. Purchaser is not the user - Account administrators, such as Contract Managers and Software Coordinators, may buy Desktop Subscription software intended for other users. One available software license is assigned to the purchaser automatically at checkout. If you don't intend to use the software you buy, remove yourself as a Named User for the software. You can then assign permissions to use the software to another user. Software users can ...

Note that this blog was written on August 4, 2015.  The information below holds true until Autodesk states otherwise.  I know most of you Windows 7 (or Windows 8) users are now getting the notifications to upgrade to your free version of Windows 10.  Aside from the Windows 10 bugs that I'm reading about online (and all new releases of operating systems have bugs) there is a more important reason to not upgrade just yet.  From Autodesk: "Windows 10 is not yet an officially supported operating system across the Autodesk product line. Autodesk intends to support many of our key products on Windows 10 and will add products to the list of products supported on Windows 10 as updates and future versions are released. Product Support will provide their best effort to assist customers who have issues with current Autodesk products running on Windows 10. "  And remember, unless otherwise indicated by Autodesk, the odds are that the only Autodesk products that will be supported on Windows 10 will be the current version (2016) plus three versions back (2013, 2014, 2015) should Autodesk happen to ...

Issue:  You're the contract manager or software coordinator for your company.  You need to add/remove a user for software and services from the Autodesk Account.  How do you do that?  Solution:  This can all be done in the management section of the Autodesk Accounts site.  Autodesk released steps required to perform this task in their Adding or Removing Users in User Management document.  This link will walk you through the steps on how to. . . How to Access User Managemet in Autodesk Accounts How to add users (both single and multiple) How to remove users In that link you will also find a 2 minute video tutorial to better assist you.    

By now I'm sure you've heard that Desktop Subscription is Replacing Perpetual Licensing. For those of you who have already purchased desktop subscription, there have been a lot of questions.  For your convenience I'll post the answers to the most popular questions here, but you can read the Installation & Configuration of Desktop Products FAQ document provided by Autodesk for more questions and answers.  The most popular of the questions we've been receiving are. . . Q: What is a named user? A: A Named User is one who is assigned to use a Desktop Subscription license. Users are assigned based on their Autodesk ID, which is associated with that individual’s email address and gives them access to Desktop Subscription software and benefits. Named Users can't share their Autodesk IDs with others, and they must be an employee or on-site contractor. Consult the Autodesk Subscription Terms and Conditions for more information. Q: If that named user leaves my company do I lose my license? ...

Don't you just love surprises? I do (okay, so it really depends on what kind of surprise).  When I logged onto my laptop this morning, I was met with the all-to-familiar Autodesk Application Manager, informing me that there were updates.  When I clicked on the Details button to see what the new update was, I was met with my surprise of the day.  There was a great big splash screen (see below) which stated that "This version of Application Manager has been retired", and that I need to contact my Administrator for more information. Once I click the OK button, Application Manager disappears. [caption id="attachment_9317" align="aligncenter" width="615"] You can avoid contacting your Administrator by manually uninstalling the Application Manager, and installing the new version.[/caption] It turns out that this is a known issue with Autodesk and they are working on a fix (See the link here to the Autodesk Forum thread).  Within the Autodesk Forum thread which is discussing this issue, it is suggested to manually uninstall the Application Manager, and to use the link provided to install the new version. ...

If you are currently running a software, such as AutoCAD, but not within a suite you may have already received an e-mail similar to this from Autodesk: So what does this mean and why are you receiving this? Autodesk is changing how it will be selling licenses.  However, these changes will not affect any of the design or creation suites.  For example, your Infrastructure Design Suite or Building Design Suite licenses are not affected. For many individual desktop software products, Autodesk will end the sale of new perpetual licenses after January 31, 2016. Customers who have a perpetual license for an individual product, or who purchase a perpetual license before Jan 31, 2016, will be able to continue to use that license. Customers who have a perpetual license with Maintenance Subscription will receive software updates and corresponding benefits for as long as the subscription remains active. So, after January 31, 2016, the following products will no longer be available as perpetual licenses: ...

Today I decided it was a good day to try to start learning something new. Simulation is getting to be a bigger and bigger deal with Building Information Models. I downloaded and installed Autodesk CFD 2016 from our subscription site, and our IT Director got a license file and added it to our existing license file on the server. Upon launching CFD I got this lovely message: Yes, Virginia - it happens to us, too... The first step whenever you have an issue with a network license is to make sure the license manager is actually issuing the license. And it was. I then made sure I had actually downloaded and installed the correct CFD product (there's only about a bazillion of them). I had. I'm running a bunch of other software off of that same license server, but I borrow the licenses so I can be disconnected from the network and still work. As a test, I returned one of the licenses, then launched the product for which I had returned the license. I was able to get a license with ...

You should know by now that the Autodesk Subscription Center has been retired and replaced with Autodesk Accounts.  You should also know that if you’re permissions are not set up and granted properly then you may not have access to install products or submit an online support request. Not to fear.  Autodesk has put together a really simple guide to follow to help contract managers and software coordinators grant permissions to users.  Along with the technical guide they created they also provided a video.  You can find both here: Setting User Permission for Products, Services & Support

Scenario:  You've installed your "latest and greatest" software and the Autodesk Application Manager informs you that there are updates ready to install.  You proceed to install the updates only to have them halt at a "Pending Installation" notice. Cause: This is caused by having a space in the username of your Windows Account. Solution:  Login as an admin that doesn't have a space in the name and run the updates. This issue is explained in detail in this Autodesk technical document: Application Manager stops at Pending Installation

There has been a lot of confusion between InfraWorks and InfraWorks 360 and where to obtain the two.  I'm hoping this blog helps to clear the air. First, what is the difference between the two?  InfraWorks has all the base modeling, proposal sketching, and scenario presentation options that I'm sure you're already familiar with.  InfraWorks 360 has all that standard InfraWorks does but allows you to share your design via the cloud.  Then there are the Roadway Design, Drainage Design, and Bridge Design add-in modules you can purchase that will only run in InfraWorks 360.   So does your design suite ship with Infraworks 360?  The answer is NO.  What you get in the design suite is the standard InfraWorks software.  InfraWorks 360 is a seperate purchase.  Now here is where the confusion seems to be.  After you purchase Infraworks 360 where and how do you get it installed?  That's the problem I've been dealing with for awhile.  I figured out a process that works for me and, if you need to get the software installed, I believe it will work for you. ...

In the new accounts download section a user must pick a language to use to download the software.  Initially they only see Chinese, Korean, and Spanish.  They must use that inconspicuous scroll bar to the right to get to English:

Back in October of 2013 I posted this blog, Where's My Software, to assist you in navigating through the Autodesk Subscription Center website to correctly download your software or request the software to be sent to you.  There has been an update to that blog. Up til now, it has been free to request your media to be sent to you for you to have a physical copy. Beginning September 29, 2014, Autodesk will charge $30 for installation media requests for all customers, including active subscription clients.  This change for maintenance subscription customers only. Desktop subscription customers and new seat customers already have to pay for media. Why the change?  Autodesk Software download has become the most effective and environmentally-friendly way to access Autodesk software. Theincrease in software download adoption confirms that many of our customers find this method most convenient. You still have the right to order the physical media. You just have to decide if the physical media costs $30 you’d rather have the computer basically do the same thing overnight for free

Issue: This is just an example. . . .You've created a deployment using a standalone license. You need 1 more standalone deployment which uses a different serial number and 1 more network license deployment with a different serial number (licensed for 4 installations). Solution: Autodesk Product Support answers this issue on the Autodesk Installation and Licensing Discussion forum:  Deployments and Licensing - Product Design Suite 2015 Ultimate.  The following is a summary of that solution. You shouldn't need different deployment directories. You can just create 3 different deployment configurations from one folder. To do this: Create the first deployment, When the first deployment is complete, go into the tools folder of the deployment and choose "Create & Modify a Deployment". Select the option "Create a new deployment configuration using an existing configuration as a template." Keep the deployment directory the same but choose a new deployment name and make whatever changes are needed. Once you create it the result will be your deployment folder will have 2 shortcuts to start a deployment, one for each configuration however they can pull from the same source files. One note, if ...

You've obtained your serial number and you're ready to install the software. You proceed down the the install path but are quickly tripped up when you realize that you also need the product key:                       The first place you should look for the product key is in your subscription center.  You will find it in the same place you went to download the software and obtain the serial number. But if, for whatever reason, you don't have access to the subscription center Autodesk has put together an entire list of the 2015 product keys for you.  This 2015 Autodesk Product Key list has any and all software product keys that Autodesk generated for their products. For quicker access I've placed the most common ones (the suites) here for you: Autodesk Building Design Suite Standard 2015              784G1 Autodesk Building Design Suite Premium 2015              765G1 Autodesk Building Design Suite Ultimate 2015               766G1 Autodesk Infrastructure Design Suite Standard 2015       787G1 Autodesk Infrastructure Design Suite Premium 2015       786G1 Autodesk ...

A customer just installed their Design Suite software for 2015, and received the following error when trying to launch AutoCAD. A quick search yielded results that might end up being quite common. [caption id="attachment_3423" align="alignnone" width="412"] You may receive this error due to older, unsigned or invalid .dll files in other applications[/caption] The error is most likely attributed to an older version of Adobe Acrobat, or maybe even an older Nvidia application.  In any case, the error occurs because there is an older program that is using an outdated, unsigned .dll file.  The quickest fix is to uninstall the offending application (possibly Adobe Acrobat Pro 9 Extended), and then re-launch AutoCAD 2015.  It should work fine now.  Now you can re-install the offending program.  If you would like more detailed information on the problem, see the following Autodesk forum post here: AutoCAD 2015 (0xc0000142) Error. If you are unable to determine what the offending program is, you can download and run the Autoruns for Windows, as described in the Up and Ready blog, here.  This program will give you the ability to check ...

It's Spring again, which means it's the time of year when everyone gleefully installs all of their new Autodesk software. And this is the time of year when we see the most install-related tech support calls. One that you can avoid having to make has to do with what can result if you leave your anti-virus software enabled when installing Autodesk products. I know... if you've not heard this before, you probably think I'm nuts. But trust me. DISABLE YOUR ANTI-VIRUS when installing Autodesk software. In most cases the install may actually appear to go just peachy. Until you start trying to run the applications. Then things just act... weird. There's really no other way to describe it. Sometimes it's obvious - the software just won't run. More often it's more insidious. One that is particularly nasty to installation attempts this go-round is Trend Micro's antivirus. I ran into this with a customer recently - when they disabled the anti-virus everything went just fine. And today I'm vindicated, as it appears on Autodesk's "Up and Ready" blog. So if you don't want ...