5 Ways Data Can Improve Future Water Utility Services

14 March 2024Government, Innovyze, Water/Wastewater3D Model, asset management, Collaboration, Data, data analytics, data strategy, digital transformation, digital twin, efficiency, Infrastructure, innovation, predictive, Services, water operations, water utilities



In the dynamic context of water utilities, the quest for innovation, efficiency and cost-effectiveness is a constant. Government water agencies play a crucial role in providing high quality services while managing tax dollars responsibly. The key to achieving these goals lies in unlocking the potential of data. By harnessing and understanding the value of data, a water utility can enhance customer experiences and ensure the prudent allocation of resources. Here are five ways data can revolutionize future water utility services.

water utilities, cap showing location of water line, water data, water utility services

Addressing Floods with Advanced Analytics

Floods and sewer overflows pose significant challenges for water utilities. Agencies can use advanced technology tools to analyze weather forecasts and historical system data. This enables them to continuously monitor high-risk areas and calculate potential flooding extents. Access to this data empowers operations teams to proactively prevent incidents, safeguarding customers from water supply disruptions.

Model, simulate, create, support, and facilitate real-time water operations. Learn about it in the free eBook, “Ways to Improve Your Water Operations.”

Enhancing Reliability through 3D Data Models

Reliability is a paramount concern for water utility customers. Leveraging 3D data models and digital twins allows a utility to instantly detect anomalies within the water infrastructure network. Swift identification of supply interruptions enables field teams to efficiently locate and repair issues. Simultaneously, the customer service team can keep customers informed with real-time updates until disruptions are resolved.

Strategic Data Utilization for Innovation

To drive innovation, water utilities should develop a comprehensive data strategy. Digitizing processes provides total visibility into infrastructure, assets and ongoing operations. This captured data becomes the foundation for creating digital twins—virtual replicas of physical assets. The data strategy enables utilities to model operations and anticipate future challenges, laying the groundwork for innovative solutions.

person in suit standing in front of a body of blue water and touching one of seven icons representing different water technologies, water utility services, water data

Promoting Collaboration through Data Connectivity

Breaking down information silos within a utility’s systems is crucial for fostering collaboration. Ensuring internal systems are connected and can seamlessly share data enhances teamwork across the agency. Access to the necessary data empowers teams to work cohesively, leading to improved decision making processes and streamlined operations.

Investing in Employee Skills for Digital Literacy

A successful transition to digital infrastructure requires equipping teams with the skills to understand and analyze collected data. Investing in employee training ensures that water utility staff can derive real value from the data at their disposal. Building digital literacy enables teams to harness the power of data to enhance their roles and contribute to the overall success of the agency.

Person in business shirt leaning over a desk touching data graphs, water utility services, water data literacy

Smart data utilization has the potential to transform water utility services by improving transparency, collaboration, quality, and compliance. By driving innovation, data becomes a catalyst for sustainability, maximizing customer satisfaction and operational efficiency.

Deploying innovative solutions such as 3D data models and digital twins enables real-time tracking and predictive analysis. Together they ensure that water utilities are well prepared to address current challenges and anticipate future needs. As agencies continue to evaluate and optimize their use of data, they can unlock new efficiencies and elevate the standard of service delivery for their customers.

One tool helping water utilities on their digital transformation journey is Autodesk Innovyze. Contact GRAITEC Group today to talk to an industry expert about managing your water systems with Innovyze.



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